MONITORING & OPERATIONS

At Xterra, we believe the ideal way to address problems is to skillfully mitigate them before they happen.

Xterra’s approach is holistic and proactive — one that takes into account your cloud applications, infrastructure, network, systems, device data, and even user behaviors to ensure security, optimize high availability, and ensure unwavering end-user productivity and satisfaction. The bottom line? We’d rather prevent fires than fight them.

24×7×365 Monitoring & Operations

Abstract green diagonal stripes background: Why it's Important.

A HAPPY CLIENT

They bring a lot to the table – deep knowledge around best practices and what’s coming up in the technology. We’ve used them for quite a bit of strategic planning and it’s been very effective.

Eli C.
Sr. Director of Web and Infrastructure Services
CALIFORNIA COLLEGE OF THE ARTS

24x7x365 Monitoring and Operations

Xterra’s Monitoring and Operations practice gives you an additional layer of productivity, security, and peace of mind. Patching computers and infrastructure, providing actionable information about aging or over-utilized systems, and analyzing data from our monitoring platforms help us proactively mitigate problems, troubleshoot, and implement solutions while minimizing the impact of downtime to your organization and users.

Capacity planning for on premise and cloud resources
Rapid API-based monitoring of business-critical cloud platforms and SaaS applications without deploying any agents or collectors
Software and firmware patching
Fault, event, performance and security logging
Configuration management
Automated alert thresholds, AI-powered early warning capabilities, customizable escalation chains, workflows, and more

Cloud and Systems Management

Delivering frictionless IT services depends on the performance of a lot of systems. Things like Collaboration Platforms, Cloud Services, Servers, SANs, Datacenters, Operating Systems, Virtualization Hosts, Applications, and even basic old Email, to name a few. They all need to be planned, deployed, and maintained throughout their lifecycle. That’s where Systems Management by Xterra comes in.

Collaboration Platform Management – Microsoft 365 and Google Workspace support, configuration, and security best practices
Infrastructure and Applications Management – Gain an understanding of the technology assets across your enterprise
Cloud File Management – Share files securely inside and outside your organization
Performance and Capacity Management – analyze and visualize the performance of your systems

Firewall and Network Management

Secure connectivity is the key to our work-from-anywhere world. As organizations transition from legacy applications to cloud services, network and security services must be properly configured for optimal performance or protection.

Whether you are remote-first or utilize a traditional office network – built on switches, firewalls, APs, etc – your network may be one the most vulnerable parts of your infrastructure.

Network security is a key to protecting against malicious attacks and keeping your users & devices safe and your data secure.

Secure Access Service Edge (SASE)
Software Defined Networking (SDN / SDWAN)
Firewall Management and Best Practices
Virtual Private Network (VPN) Management
Circuit and ISP Management
Firmware and Security Update Management
Performance and Configuration Management

Let’s schedule a call. We’ll share how Xterra can effectively move your technology world forward.

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Endpoint Management

Perhaps the most compelling reason for endpoint management is that most successful breaches begin at the endpoint. Xterra delivers comprehensive, organization-specific endpoint management to ensure every endpoint is visible, controllable, and ultimately secure. We add to this our endpoint security suite and Security Awareness training to help everyone understand how to use their computers and networks more securely.

Endpoint security suite backed by 24×7 Security Operations Center (SOC)
Device policy management for Mac and Windows
Hands free-provisioning available with policy driven setup of computers
Whole disk encryption with secure key storage
Host-based firewall
Remote wipe and location detection if desired

Vulnerability and Patch Management

“The only secure computer is turned off, cast in concrete, in a lead-lined room with armed guards – and even then I have my doubts.” –Gene Spafford, computer security pioneer.

All code is vulnerable — which is why we use a systems-based approach to the identification and remediation of security threats. At Xterra, we consider this to be a business-critical function.

Patch management for Microsoft and Apple Operating Systems
Monitoring and remediation of new security vulnerabilities
Continuous monitoring of the National Cyber Awareness System (NCAS) from the Cybersecurity & Infrastructure Security Agency (CISA) for alerts on software and hardware under management.

Mobile Device Management

Mobile devices are essential tools in today’s modern workplaces… and so easy to lose.

While they increase flexibility and productivity, unmanaged mobile devices can pose serious security challenges to organizations.

Our Mobile Device Management helps improve data security even when the devices are personally owned. We understand how to balance security vs. intrusiveness, and how to lock down data on corporate phones from prying eyes.

Provide policy-based control both for corporate devices and for Bring Your Own Device (BYOD) environments
Mobile device policy management for IOS and Android devices
Jailbreak/Root detection
Wipe the whole device or just the corporate data — leaving the baby pictures intact

Backup Monitoring and Management

Backups need to be there when you need them. Xterra’s Backup Monitoring and Management service provides you the assurance that your business critical data is backed up and protected.

Xterra checks backup logs daily, follows up on the inevitable errors, and tests data restores on at least a monthly basis. We manage your backup infrastructure and provide the day-to-day operations so that you can focus on what your business needs.