The IT universe is expanding in its complexity and increasing its favorable and unfavorable impact on today’s growing...
XTERRA’S FULLY MANAGED IT OR CO-MANAGED IT SERVICES WILL WORK SEAMLESSLY IN YOUR ORGANIZATION
Whether we provide turn-key IT Managed Services or complement your existing IT resources; we’re committed to providing consistent value to maximize your technology investment. Beyond that, we feel our unique pricing model and performance guarantee define us as providing exceptional and predictable value. It’s how we bring new confidence to any IT strategy. Which, for all of our clients, is a need that hits pretty close to home.
“At Xterra, we have an entire team of architects, engineers, and support personnel. Each of those brings a unique perspective to develop the ideal IT architecture for our clients.”
Co-founding Partner and SVP
It’s Time to Reduce your Cybersecurity Risk
Xterra’s Managed Security Practice focuses on one goal: defend your organization from growing and increasingly sophisticated, targeted cybercrime threats. Day-to-day we adhere to the NIST Cybersecurity Framework and handle the defense of your infrastructure, and train your employees to spot and defend against threats.
Our cybersecurity solution includes:
- Cloud security
- Compliance monitoring
- Detection and response services
- Endpoint security, including monitoring for attacks
- Intrusion detection and reporting
- Log management and analysis
- Managing advanced threat defense technologies
- Vulnerability management
- Virtual private networks, or VPNs
- Web and email security
Controlling your IT Spend Starts Right Here
Simply put, IT cost control is the process of identifying and implementing an IT budget that solves your pain in a transparent and achievable way. It’s probably more accurately referred to as IT cost optimization, with the net result yielding more value from your technology dollars. Xterra is focused on finding the hyper efficiencies to drive business innovation and growth.
Our budget management strategies cover these areas:
- A Cost Radar Analysis – understand where each IT dollar is spent
- Multi-year Strategy – ensure that IT and business goals are in sync
- Total IT Procurement – optimize costs vs. value relationships
- Optimization – cull out any non-performing or redundant solution
- Team Growth – based on new IT efficiencies, internal resources can move to more high value activities
Connect Modern IT Support with Revenue Growth
At this point, it’s no surprise; technology is the backbone of every modern business. It’s a crucial component that organizations use to get work done. It unites teams, enables growth, and is the platform people use to create value. At Xterra, we are committed to ensuring our clients’ technology is dependable and secure so that they can do what they do best.
Our revenue growth solutions include:
- Our Service Guarantee is that if you are fully on Xterra’s Business IT Optimization System you will experience no unexpected downtime
- Security solutions that provide peace of mind so you can focus on your business
- Technology architecture that provides a dependable, secure, and effective platform
- Proactive and highly responsive support for onsite, remote, and WFH staff
- Visibility to services uptime, incidents, and how your team rates Xterra’s services on every ticket
- A commitment to never-ending optimization
Empower your Organization’s Culture of Innovation
Building a culture of innovation is easier said than done – but well worth doing. It creates a consistent flow of ideas for improvements, new products, innovative services, and digital transformation. At Xterra, we understand that this culture mandates an IT environment that supports enhanced collaboration, fast communication, new technologies, and the ability to support the team to envision and create.
Our innovation framework includes:
- vCIO services to ensure IT alignment with business goals
- Digital transformation roadmaps
- Vision building exercises to work on a holistic technology future
- Enablement of modern communication and collaboration platforms
Get Exceptional Peace of Mind with Xterra’s Guarantees
While we’re proud to talk the talk, we’re even more honored to walk the walk, which is to say we put our money where our mouth is. Our guarantees are borne from the confidence in our people, process, and technology. This confidence goes deep, and so do our guarantees, giving you the confidence and peace of mind that you’ve chosen a partner with a proven ability to deliver exceptional service.
Our two big performance guarantees:
- We provide a 90-day money-back guarantee; if you’re not satisfied for any reason, we’ll refund 100% of your managed services fees
- When you are on our XBITOS framework, we guarantee no unscheduled downtime; all unscheduled downtime is eligible for an immediate service credit of our fees