Remote desktop access is essential in these days when businesses are expected to be responsive to their clients...
24X7 SERVICE DESK
The modern workforce operates 24×7 from anywhere. Which is precisely why your IT Support needs to mirror that reality.
As part of Xterra’s IT Managed Services, our Service Desk provides your team with 24×7 access to experts to keep everyone connected and effective to give you peace of mind. We understand that the Service Desk is a critical component of efficient organizational operations by addressing end-user service requests with the right priority and the right resources; it’s also where we can inspire an exceptional level of client satisfaction.
A HAPPY CLIENT
I would choose Xterra as a partner for the main reason that their staff is impeccable. They are the absolute best at what they do.
ITIL-Based Service Delivery System
The Information Technology Infrastructure Library (ITIL) is a set of best practices for effective IT Service management. Today, it’s widely adopted by many organizations to streamline technology operations. So how does ITIL benefit you? Our ITIL-based system includes a defined set of services provided to your organization. This includes both pre-defined services as well as customized services based on your organization’s needs and maturity and puts us on a path of Continual Service Improvement (CSI) – improving processes and optimizing workflows so that we just keep getting better the more we work with you.
- All issues addressed to resolution – we won’t let anything slip between the cracks
- Complete status and transparency – you’ll know what’s happening at all times
- Comprehensive support trend analytics – know where patterns are emerging to alter or optimize processes
Let’s schedule a call. We’ll share how Xterra can effectively move your technology world forward.
Smartphone and Tablet Support
Get immediate access to our technicians when your smart devices have dumb problems. From hiccoughs to headaches, Xterra technicians have the expertise to address the challenges of today’s modern mobility issues. We can help set up a new device, configure your multi-factor authentication application, and enroll your device in a management policy – we’re here to help you through it all.
- Eliminate security gaps – ensure mobile devices are managed so that organizational data is secure
- Remote data wipe – enable the ability to immediately decommission lost or stolen devices
- Xterra Solutions is a proud member of the Apple Consultants Network (ACN #2043744)
The insight to outperform.
Learn how Xterra’s Fully Managed IT or Co-managed IT services will work seamlessly in your organization.