IT MANAGED SERVICES
Goodbye Unreliable IT Support Hello Xterra
Local and powerful; Managed IT Services from Xterra provides 24×7 high-quality IT support in downtown San Francisco and beyond.
In today’s business world, technology is at the core of almost everything. When technology – or your IT support fails, the business suffers.
If you’re experiencing challenges with your technology or your IT support provider, you’re in the right place talking to the right people.
Here are just a few of the painful IT support issues you may be experiencing:
- Unexpected downtime
- Data loss
- Security breaches
- Frustration with slow IT problem resolution
- Low confidence in your technology
- Wasted time and resources
At Xterra, we’ve built a support framework to provide you high-quality IT Managed services at a fraction of the cost of hiring your own team. Our IT managed service gives you the peace of mind to focus on your business. After all, we believe every company should be able to depend on technology to make their business thrive.
“We know what it’s like to feel overwhelmed about the security and capability of your technology. Before building Xterra and becoming business owners ourselves, we were working as the architects and engineers for large companies. So we understand what it feels like to experience these challenges from both a business and technical perspective.
We have been providing IT managed services to San Francisco-based businesses for over 10 years. As a result, We have helped hundreds of clients solve business challenges through the use of technology. Because of our unique experience, we understand how to solve technology problems at scale using an established IT support framework.”
David J. Park
CEO, CISO, and Partner
Xterra
Let’s schedule a call. We’d love to learn about your business and see how we can help!
Xterra provides an outcome-based approach to simplify even the most extensive IT support agendas
Technology and how it best serves your organization can seem complex and daunting. This is why we take a simple outcome-based approach to all of your IT support challenges.
24×7 Service Desk
Properly-functioning information technology is essential to the success of every business. That’s why we offer our comprehensive IT Support Service Desk. When you’re facing any IT issue, call one of Xterra’s experienced technologists 24 hours a day, seven days a week, 365 days a year, and we will help you efficiently resolve your pressing IT issues.
Our 24×7 Service Desk highlights:
- Remote and Onsite Support
- Advanced and Secure 24×7 Remote Support anywhere across the globe
- Secure Desktop Sharing Assistance
- Prescheduled Onsite Visits are available for everything from new computer setups to observational Support-By-Walking-Around
- Server Level Audit-ability and logs of every action for peace of mind
24x7x365 Monitoring & Operations
Monitoring and operations represent our proactive approach to keep your infrastructure up and running and your users productive. From capacity planning and optimization to ensuring all software patches are happening on a timely basis. The way we see it, the less time we need to spend fire-fighting. Your people have more important things to do than struggle with avoidable problems.
Our 24x7x365 Monitoring & Operations highlights:
- 24x7x365 Infrastructure Monitoring
- Systems Management
- Firewall and Network Management
- Endpoint Management
- Vulnerability and Patch Management
- Mobile Device Management
- Backup Monitoring and Management
Subject Matter Experts
In the world of IT, there’s nothing more comforting than knowing you have senior technology experts on-demand. If you want to be a competitive organization in today’s world, you need to cover a lot of technology bases. This is exactly why you should look to Xterra to provide the right expert for the right project every time.
Our Subject Matter Experts highlights:
- vCIO Architecture and Consulting Services
- Deep Technology Expertise
- Strategic Business Technology Reviews
- Asset and Budget Management
- Projects (scoped separately)
Cloud Service Management
Xterra believes your cloud reality should align to your unique business reality. Xterra’s cloud architects will design and configure your environment to be efficient, resilient, and reliable – not just today, but for your future state as well. We combine platform automation, operations, and DevSecOps-driven compliance to deliver a modern and scalable foundation for your business.
Our Cloud Service Management highlights:
- Public / Private Cloud
- Identity Management
- Email and Business Applications
- Cloud File Sharing
- SaaS Applications
Infrastructure and End-User Security
The reality is your network, systems, and universe of users are under constant attack from bad actors – with dire consequences if they succeed. Xterra has a security-first approach. Which is why we offer a true unified-security framework to keep your organization safe, sure, and resilient in a rapidly growing and evolving threat landscape.
Our Infrastructure and End-user Security highlights:
- Endpoint Protection
- Security Awareness Training
- DNS Security
- Dark Web Monitoring
- Multi-factor Authentication
- 24×7 Security Operations Center
- Security Incident Event Management (SIEM)
Definitely judge us by the company we keep: Here are just a few of the technology innovators we’re proud to call partners.
What our clients are saying
“Before Xterra, we had major IT issues almost daily. With Xterra, everything works. I highly recommend Xterra!”
Zerlina Vecino
Office Administrator,
Pillsbury and Coleman
“What I really appreciated about Xterra was that they not only did a good job of managing the infrastructure, but they provided all the documentation that our regulators could look at.”
Michael Williams
Former SVP Technology,
Cooley LLP
“Xterra’s got expertise in areas where I really need it. They’ve just really filled in in the places where I really needed help. And it’s been a big, big plus for us.”
Charlie Lamm
CIO,
Pisces Inc.
Let’s schedule a call. We’d love to learn about your business and see how we can help!
It’s easy to get started
Know where you stand with a complimentary IT Health Check. We’ll share an actionable analysis that will guide you on which aspect of your IT universe needs focus.
- Evaluate your network and systems infrastructure for optimal availability, performance, and security.
- Review your IT infrastructure for software & security patch currency
- Document gaps in IT infrastructure from architecture, security, and operational perspective.
- Develop a written assessment report documenting each finding with a recommended remediation and risk level.
You’ll achieve success with technology aligned to your business objective while avoiding the IT pain of the past.
We think you’ll be amazed at the impact of having a trusted IT partner to rely on 24/7.
At Xterra, we’ll guide you to your future of productively exploring technology’s potential for your entire organization.
Here’s what you’ll gain:
- Technology aligned to business objectives
- A trusted technology partner to rely on
- Predictable IT spends
- IT support 24/7
- Up-to-date IT systems for optimal security and stability
- Users protected from security threats
- Maximum ROI on your technology investment through our technology lifecycle management: Xbit/OS
So say goodbye to the IT pain and frustration of the past, and say hello to Xterra IT managed services and your new world of technology peace of mind.
THIS IS OUR STORY
There’s no doubt: we’ve walked a mile in your shoes. As a result, you get the quickest path from problem to solution.
The insight to outperform.
Learn how Xterra’s Fully Managed IT or Co-managed IT services will work seamlessly in your organization.
